Reimbursement

All your consultations and treatments at NaderZorg fall under the regular insured care and are reimbursed by all health insurance companies, after referral from your general practitioner or other medical specialist. However, you should take into account the legal deductible. Because NaderZorg is a new care organization and has not yet been able to agree with health insurers on automatic settlement of your care costs, NaderZorg will send the bill to you, which you can then submit to your health insurer. Some health insurance companies do not pay the bill in full, depending on the insurance policy you have taken out. If your health insurance company does not reimburse the full amount, you do not have to pay the difference! So, you will have no additional costs at the NaderZorg for consultations or treatments. It is also possible to make an appointment with NaderZorg without a referral letter. Please contact us if this applies to you.

For international insurance companies, we will send the bill directly to you. Please settle your invoice with us upon receipt. Once you have paid, you can submit the invoice to your insurance company for reimbursement.

Privacy statement

NaderZorg will register your personal data and create a medical record to provide care. Your file will contain information about your complaints, examinations, and treatments. NaderZorg adheres to the General Data Protection Regulation (GDPR) and will not share your data with third parties without your consent. If necessary for proper treatment, we may share your data with other healthcare providers, such as laboratories, radiology departments, or pharmacies. 
As required by law, NaderZorg also provides you with the option to view your own file, make corrections or additions, have data deleted, or receive a copy of your medical file.

Frequently Asked Questions

1. What is internist? What is internal medicine?
Internist is a medical specialist of the internal organs. The specialty of Internal Medicine is a contemplative and incredibly broad profession. Internal medicine focuses on the prevention, examination and treatment of disorders of the internal organs. Internists deal with a range of disease states and a diverse patient population, adults of all ages - both acute and chronic. These include kidney disease, problems of the stomach, intestine or liver, vascular disease, joint disease and infectious disease. You will also be referred to internist for abnormalities in hormones, metabolism or for abnormalities in an examination. In hospitals, for cancer treatment (chemotherapy), you will see the internist.
Internist is a medical specialist who can provide the right care in the right place for patients with complex (and often multiple) conditions. In addition, internists possess knowledge of, for example, disorders of the heart, lungs and intestines, so that referral to other specialties need only take place when really necessary. Internists play a central role in the collaboration with other specialties, as the director of complex patients and as an interlocutor for other medical professionals. As such, the internist is a crucial link in care and also acts as a bridge between the first and second line.

2. Do I need a referral?
Yes, to make an appointment you will need a referral from your family doctor or other medical specialist. However, it is also possible to make an appointment with NaderZorg without a referral letter. Please contact us if this applies to you.

3. How can I make an appointment?
To schedule an appointment with NaderZorg, most general practitioners will refer you digitally via ZorgDomein. NaderZorg will automatically process this digital referral and contact you within 1 or 2 business days. If you wish, you may contact NaderZorg via phone or email in advance.
Do you have a paper referral from your doctor? Please contact us to schedule an appointment. You may also send the referral via email as a scanned document or photo to: verwijzingen@naderzorg.nl.

4. How can I change or cancel an appointment?
To change or cancel an appointment, please contact us by phone or email at info@naderzorg.nl.

5. Where do I report for my appointment?
When you arrive for your appointment, please report to the front desk. Your appointment confirmation will indicate the recommended arrival time. Please ensure that you arrive on time.

6. Will my visits be reimbursed?
Yes, healthcare costs will be reimbursed by insurance companies. All consultations and treatments are covered under regular insured care, which is reimbursed by all insurers if you are referred by a general practitioner or other doctors. Please note that the statutory excess will apply to your consultations in any clinic or hospital. For more information, please refer to the reimbursement section. For any inquiries about costs, reimbursements, billing, payments, or queries, you can also email us at: info@naderzorg.nl

7. What about deductible?
Regarding deductibles, this is an annual amount that you must pay yourself either to the insurer that reimburses the care costs or to the care providers.
There are two types of deductibles: compulsory (mandatory) and voluntary. The mandatory deductible is the portion of healthcare costs that you must pay out of pocket before insurance coverage begins. The amount of the mandatory deductible is determined by law and is currently €385 per person for 2024. Additionally, you may have chosen to increase your deductible voluntarily with your health insurer (see please your insurance policy or contact your insurer). Treatment at NaderZorg is covered by the basic insurance, regardless of whether you visit our clinic or a hospital.

8. Where can I go if I am dissatisfied with the communication, organisation, financial or medical care provided, or if I have a complaint?
At NaderZorg we value your opinion. NaderZorg is committed to the provision of high quality care, treatment and satisfaction. In spite of our commitment, our expertise and our patient-centred approach, it may happen that you are unexpectedly dissatisfied. It is important that you let us know of your dissatisfaction. NaderZorg will see the dissatisfaction and/or the complaint first and foremost as an important learning opportunity in order to serve the patient even better. You can be assured that NaderZorg will always take your complaint seriously and treat your information with the strictest confidentiality. You can report your dissatisfaction or make a complaint by sending an e-mail to the following address: info@naderzorg.nl
Upon receipt of your e-mail, you will be invited to have a meeting with Dr Nadery, the internist. A meeting of this kind is usually the quickest way of finding a solution. If you are not satisfied with the outcome of your complaint, or if there is a disagreement? Or is the disagreement still there? If so, you can submit your complaint to the External Disputes Committee at the following address: https://klachtenportaalzorg.nl.

9. Do you still have questions?
Please contact us by email: info@naderzorg.nl

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